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FAQ

FREQUENTLY ASKED QUESTIONS

We mostly use DHL Express. Each order comes with a tracking number and we do not charge anything for shipping. All shipping and handling expenses are covered by us.

Yes. Simply checkout as usual and select your country as normal

Usually it takes about 1 – 2 business days to process the order. The estimated delivery time is 2-3 work days in Europe or 7-9 workday days after payment received worldwide – times may slightly vary regarding the delivery location and shipping conditions

While the vast majority of items do arrive on time, there are occasional postage delays, especially at Busier times of the year. Invariably domestic orders will turn up within a shorter amount of days, but if after 14 working days your item hasn’t arrived please email support@dialoutlet.com. We will begin a lost in post claim, and issue you with either a replacement or a refund immediately.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. However we will not accept refunds or exchanges for watches that have missing parts. Please note if you have received a faulty item this must be reported within 14 days after receiving the item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We operate a full 30 days refund policy, where if you change your mind on any purchase you can return it to us within 30 days for a full refund. All we ask is that the watch is returned to us unworn.

We accept secure Escrow payment options from Escrow.com, PayPal, Paypal Express and direct card payments through a secured payment processor. We accept Visa, MasterCard and American Express. It’s also possible to use a bank transfer if the previously mentioned payment options don’t suit you.

Yes, of course. All watches have a 2-year warranty for any malfunction that has not been caused by an improper use.

Yes, all watches come with a battery included. Package also includes an authentic watch box made for each brand. So it makes a great gift for anyone who can appreciate a great looking and functioning timepiece.

If you haven’t found a brand or a model that you desire, then we suggest you to contact our sales team and we will inform you when the model will be available on our store or we can make a special delivery tailored to meet your needs. You can also subscribe to our newsletter to be updated on new releases and to get special promotions.

No. All of our watches are 100% authentic products, supplied from authentic product sources.

Yes, all of our watches come in the official box from the manufacturer, exactly as you would get if you were to purchase them in a high-end retailer. An example picture of product packaging is listed on each product details page.

All of our refunds are processed on the same day that the item is returned to us, but some refunds may take slightly longer to process depending on a time period. The returns department will process all refunds as soon as possible. We ask for up to 7 working days for refunds to be processed. If after 7 days you haven’t received your refund please contact us at support@dialoutlet.com

We provide you with full support after your purchase. In this case, you can apply for a warranty which covers watch movement and battery replacement. If the problem is small customer can take the watch to the local watch repairmen and we would cover all expenses. Like battery change. If there is some bigger problem, the customer can send the watch back to us for repair and we will return it back fixed to you.

As soon as the order will be dispatched. It takes around 7 days after payment received.

Yes, for more information feel free to visit our wholesale page below,

Once the order is placed you should receive a message to your mailbox with bank details. If you have not received it, please check your Spam folder. Also, the bank details are available in the order page. If you have not received them, please contact us.

We accept USD and EURO currencies. You can switch between currencies at the upper right side of the page. Invoice and all prices will be displayed in the selected currency

No. We need a physical address in order for the shipping carrier to deliver the order

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